Return policy & costs:
You can cancel your order before the item has been dispatched and any payments made to us will be refunded as soon as possible, but definitely within 28 days.
If you cancel an order after you have received an e-mail confirming that your items have been dispatched, you may still cancel your order but we will need to charge you the delivery fee and you will be liable for the costs of returning the goods to us.
When you purchase online, you have ‘ll always have a 14-day withdrawal period, from the moment that you have received the order. During that period you can return the product without stating a reason. The withdrawal period expires 14 days after the day that you have received the product or the last article in your order.
You must inform us of your intention to return the product by e-mail to firstname.lastname@example.org within 14 days of making your order and must return the product to us within 14 days of delivery. We will need to charge you the delivery fee and you will be liable for the costs of returning the goods to us.
Goods must be returned in the same condition as they were delivered. They must be packed in original packaging for a refund or replacement. When you post your items back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.
If the items are not in fully saleable condition on return to us, we reserve the right to refuse a refund. Refund will not be given until returned items have been checked and approved by us.
If you have placed a special order with us, which will be clearly indicated on the website, then the items are being made specifically for you. These are non-refundable and non-returnable.
If your goods arrive faulty or damaged please e-mail us at email@example.com within 24 hours of receiving your goods and we will be happy to replace them or offer a full refund including delivery charges.
Return address is:
Dutch & Danish
1825 BC Alkmaar